Privacy Policy

Medcatch is committed to protecting your privacy and managing personal information responsibly. This Privacy Policy outlines how we collect, use, store, and disclose your personal information in accordance with the Privacy Act 1988 (Cth).

1. Compliance

We collect, use, and manage personal information in compliance with the Privacy Act 1988 (Cth) and any other applicable Australian privacy legislation and regulations.

2. Collection of Personal Information

We may collect personal information directly from you when you place an order, contact us, or interact with our website or customer service team for product supply.

We may also collect information for the following purposes:

• Marketing our products and services (with your consent)
• Providing advice and personalised recommendations on our products
• Product and service development through surveys and customer feedback

3. Use and Disclosure of Information

We do not sell or share personal information with third parties, except as required for courier services, payment processing, or legal obligations.

All reasonable security measures are implemented to ensure your personal data is protected against unauthorised access, misuse, or disclosure.

4. Data Access and Corrections

Customers may request access to or correction of their personal information by contacting info@medcatchsupplies.com.au with acceptable identification.

No charge applies for access requests, although administrative fees may be applied for required changes.

5. Data Storage and Retention

Personal information is securely stored and retained only as long as legally necessary under regulatory and operational requirements.

When personal information is no longer needed for the purpose for which it was obtained, we take reasonable steps to destroy or permanently de-identify it.

Client files containing personal information will be retained for a minimum of 7 years.

6. Cookies and Website Analytics

Our website uses cookies and analytics tools to enhance website performance and user experience.

Cookies may track non-identifying information such as browsing behaviour and time spent on pages. You may choose to disable cookies in your browser settings.

7. Privacy Concerns and Complaints

Complaints regarding privacy practices or concerns about your account data should be directed to info@medcatchsupplies.com.au.

If you are not satisfied with our response or if the concern is unresolved, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC).

8. Policy Updates

We reserve the right to modify this Privacy Policy in line with regulatory changes or business needs. The latest version will be published on our website and will take effect immediately upon posting.